30-day returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.
How to start a return
To request a return, contact us at support@elmorva.com with your order details.
If your return is accepted, we will provide the appropriate return address and return instructions. Please do not send items back before contacting us, as the correct return destination may vary.
Return shipping
For returns due to a change of mind, preference, or another reason unrelated to a product issue, the customer is responsible for return shipping costs.
If your item arrives damaged, defective, or incorrect, contact us at support@elmorva.com with your order details and photos where applicable. If the issue is confirmed, ELMORVA will cover any necessary return shipping or provide another appropriate resolution.
Exceptions
Certain types of items cannot be returned, including custom or personalized products and hazardous materials. Gift cards are also non-returnable.
If you are unsure whether your item is eligible, contact us before sending anything back.
Exchanges
The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you after your return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@elmorva.com.