Shipping policy
Shipping Policy
United States Shipping
We offer free shipping on all orders shipped to the United States. There is no minimum order value required for free shipping.
Delivery Times
Estimated delivery times vary by product. The current estimated delivery window is displayed on the individual product page where available.
Please note that delivery estimates are not guaranteed delivery dates. Delays caused by carriers, customs, severe weather, or other circumstances outside our reasonable control may occasionally occur.
Order Tracking
When tracking information is available for your order, it will be provided after your order has been shipped. Please allow some time for tracking information to become active after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us at support@elmorva.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive an incorrect item, or you believe there is an issue with your delivery, please contact us at support@elmorva.com with your order details. Where applicable, please include photographs of the item and packaging so that we can investigate the issue.
International Shipping
Shipping availability, rates, and applicable options for destinations outside the United States are shown at checkout where available.
Customs duties, import taxes, or other fees may apply to international orders depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Questions
If you have any questions about shipping or an existing order, please contact us at support@elmorva.com.